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Tech Support Engineer 4

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 234239
Primary Location: United States-Massachusetts-East Walpole
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 15%
Division Description:
siemens
Job Description:
Position Overview
Provide third level instrument support primarily for the Atellica Solution, with potential secondary support for ADVIA
Chemistry, Dimension or Dimension Vista product lines.
Responsibilities
Provide highly technical escalation support via the Global Service Management System for all Incident and Potential
Product Problems escalated to the Headquarters Support Center for internal and external customers. Support focuses on the hardware, software and application aspects of the system, but frequently requires a high level of understanding of the system to create specialized investigations for investigating product conformity.
Required Knowledge/Skills, Education, and Experience
BS / BA in Engineering, Clinical Laboratory Science, Chemistry or other related sciences
Understanding of clinical laboratory operations (not required but highly encouraged)
Proven troubleshooting and analytical skills
3+ years experience in the Healthcare industry
Small team participation / leadership
Strong Customer Service skills
5% up to 20% travel possible
Position would be filled at a Tech Support 3 or 4 depending on the experience level of the successful candidate.
Location based out of: Can potentially be based out of Flanders, NJ, Tarrytown, NY, Walpole, MA or Glasgow, DE sites.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.


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