Technical Support Representative
o Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F) o Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), basic network troubleshooting, and specific manufacturing facility IT device support such as servers, phones, printers, and handheld scanners, etc. o Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting. o Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels. o Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun modelo Complex IT problem solving and investigation of recurring IT issueso Resolving on premise IT issues that may arise or be dispatched to your local locationo Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user baseo Escalating any unresolved issues and/or Major Incidents to the Site Management EUE teamo You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business languageo L1/L2 deep technical problem-solving capability in many facets of Information Technologyo Mid-Level Experience with End User Computing, Datacenter Technologies, and Networkingo You work effectively in global, multi-cultural teamso Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashiono Bachelor's degree or equivalent experience requiredo Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)Technicalo Win10 / Win11 Client expertise with Office 365 in an Enterprise environmento Network diagnostics and troubleshooting capability including VLAN knowledgeo Mobile Device troubleshooting and configuration (Android and IOS)o Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)o Intune/Azure AD experienceo Identity management including multifactor authentication setupo PC migration, application installation, and data copyo Service NOW incident and request management Recommended Skills Azure Active Directory Communication Customer Service Diversity Awareness Hardworking And Dedicated Information Technology Apply to this job. Think you're the perfect candidate? Apply Now $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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